The Expansion Retail function is to grow and transform the portfolio by building exceptional store experiences – securing high productivity, financial resilience and a strong brand. We do this through holistic retail strategies, fueled by tech innovation and enabled through our global network of teams and partners.
Together with the Construction & Facility Teams in your market you secure the maintenance strategy gets implemented with a complete store lifecycle focus including investments, long-term cost, quality, sustainability, and compliance. You manage and develop centrally, Facility Management suppliers and their contracts for the market. Therefore, you monitor costs and quality to optimize processes, tools and contracts to reach the quality requirements.
- You are responsible for enabling and securing the operations of the multi-brand store portfolio teams by providing qualitative Facility Management services in a specific geographic region/area or for specific service provider.
- You manage and coordinate all Facility Management suppliers for your store portfolio.
- You collaborate with internal and external stakeholders to manage and run various projects for your store portfolio.
- You provide customer service by acting as an internal service provider to all Brands, securing a high-quality service in line with expectations on urgency.
- Work closely with Sales Market C&F Manager to implement and execute the market Facility Strategy and translate into operational activities and actions in the stores.
- Drive collaboration with other Expansion departments as well as Brand Sales and Operations to understand business needs and plan and execute accordingly.
- Provide operational input for new stores and rebuilds in order to secure long-term cost and quality levels.
- Create and maintain Facility plans containing activities to meet requirements for stores and other properties, balancing scheduled and reactive work.
- You are comfortable managing several stakeholders and various projects and tasks simultaneously.
- You have a strong service mind and a talent to multitask.
- You have the ability to prioritize, especially in circumstances where you are put under pressure and with tight deadlines.
- You have a great understanding of the field of Facility Management and the ability to identify risks and opportunities in a retail environment.
- You have strong communication skills and high sense of urgency, understanding business needs and requirements.
- Previous work experience from retail, construction, facility management and/or real estate.
- Experience from managing external multi trade suppliers for a multisite & multi brand portfolio and follow-up on contractual obligations.
- Excellent verbal and written communication skills in German.
- Understand, read, speak and write in English.
- Knowledge in MS Office, more specifically Outlook, Excel, PowerPoint and MS Teams.
- You are based in Germany.
This full-time position is limited to 2 years and will be based in Germany.
If you feel that your experience, skills and ambitions are right for this role, please send your application.
H&M is committed to creating a Diverse & Inclusive environment and we are actively looking for qualified candidates irrespective of gender, gender identity, sexual orientation, ethnicity, religion, national origin, disability or age.
We look forward to receiving your application.
